Privacy Policy

Information we collect

When you request a KOI KONA experience, we collect:

• Your contact details: your name, WhatsApp or mobile number, and email address.
• Your booking choices: the moment, conversation style, space, destination and experience you select, the price shown, and your preferred date and time.
• Payment status: confirmation from our payment provider that a payment was made, along with order and payment reference numbers. We do not receive or store your full card, UPI or bank details.
• Messages you send us: anything you share when you contact us by email, phone or WhatsApp about your booking.

We do not ask you to share health or other sensitive information through this website, and we ask that you do not include it in your booking details.

Why we collect it

We use your information only to:

• receive and review your booking request;
• contact you personally to confirm availability, timing and arrangements;
• process your payment and any refund;
• respond to your questions and requests;
• keep basic records we are required to keep by law, such as payment records; and
• protect the safety and security of our guests, hosts and website.

We do not sell your personal information, and we do not use it for advertising.

Payments

Payments are handled by Razorpay, our payment provider. When you pay, you enter your payment details directly into Razorpay’s secure checkout. To make checkout easier, we pass your name, email address and phone number to Razorpay, along with your selected experience, destination, date and time as booking reference notes.

Razorpay processes your payment information under its own privacy policy and security standards. We receive only the information needed to confirm that your payment was successful.

Service providers

We use a small number of trusted providers to run this website and our bookings. They process information on our behalf, only as needed to provide their service:

• Netlify hosts this website and securely receives and stores the booking details you submit through our booking form.
• Razorpay processes payments and refunds, as described above.
• Google Fonts supplies the typefaces used on this website. When a page loads, your browser requests the fonts from Google, which receives your IP address as part of that request.
• We may use email, phone and WhatsApp to communicate with you about your booking, using the contact details you provide.

Some of these providers may process information outside your country. Where they do, we rely on them to protect it with appropriate safeguards. We may also share information where required by law, or as described in the confidentiality section of our Terms & Conditions.

Data security

This website is served over a secure, encrypted connection (HTTPS), and payments are processed through Razorpay’s secure checkout. We limit access to your information to the people who need it to arrange your experience.

No method of transmitting or storing information online is completely secure, but we take reasonable steps to protect your information and will act promptly if we become aware of any issue affecting it.

Data retention

We keep your booking and contact details only for as long as we need them to arrange your experience, handle any follow-up, cancellation or refund, and respond to any questions. Payment and transaction records may be kept for longer where we are required to by tax, accounting or other laws.

When we no longer need your information, we delete it or keep it in a form that no longer identifies you.

Your rights and choices

Depending on the law that applies to you, including India’s Digital Personal Data Protection Act, 2023, you may have the right to:

• ask what personal information we hold about you and how we use it;
• ask us to correct or update information that is inaccurate or incomplete;
• ask us to delete your information, where we are not required to keep it;
• withdraw your consent to us using your information. Withdrawing consent does not affect anything we did before you withdrew it, but it may mean we cannot continue with your booking; and
• raise a concern or complaint about how we have handled your information.

Making a request

To make any request about your personal information, email hello@koikona.in from the email address you used to book, or tell us the name and phone number you booked with. We may need to confirm your identity before acting on a request. We will respond as soon as we reasonably can and within any time limits set by law.

If you are not satisfied with our response, you may also have the right to contact the data protection authority in your country.

Cookies and analytics

KOI KONA does not use advertising cookies, tracking pixels or analytics tools on this website, and we do not set our own cookies.

When you open the payment checkout, Razorpay may use cookies or similar technologies that are necessary to process your payment securely and prevent fraud. These are governed by Razorpay’s own policies.

Changes to this policy

We may update this policy if the way we handle information changes. The latest version will always be available on this page, with the date it was last updated.

Contact

For any question about this policy or your personal information, please write to KOI KONA at hello@koikona.in.